Privacy Policy
This statement is provided by the management of Ourania’s Guest House to inform you of our privacy policy and practices regarding the collection, use, retention, dissemination, transfer, protection and access of personal data.
Ourania’s Guest House is committed to ensuring that your privacy is protected. If we ask you to provide us with certain information that will allow you to identify yourself while browsing our site, you can be assured that this information will be used in accordance with and solely in accordance with the privacy policy described in this statement.
What information we collect
While browsing our website, we may collect the following information:
– Contact details such as name, surname, email address, telephone number and home address
– Demographic data such as country of residence, gender, age
– Credit card details (card type, credit card number, card name, expiry date and security code)
– Guest details such as arrival and departure dates, any special requests, comments on service preferences (including room, service or other preferences used)
– Information you voluntarily provide about your advertising preferences when you participate in surveys, competitions and promotions
You can always choose what kind of personal information you want to give us (and if you want to). However, if you choose not to provide us with certain information, this may affect some of your transactions.
Data we collect automatically
When you use our website, we automatically collect information, some of which may be personal data. This includes information such as language settings, IP address, location, device settings, device settings, device operating system, activity details, time of use, redirect URL, status report, user information, browser information, browsing history, user code in the booking, the type of data you have viewed. We may also collect data through cookies.
Editing goals
We use your personal data for the following purposes:
Α. Reservations.
Î’. Customer Service: We use personal data to provide customer service.
Γ. Customer Comments: We may use your contact information to send you an email invitation to submit feedback after your stay. As a result, you can help other travellers choose the accommodation that suits them best. If you post a comment, your comment may be posted on our website.
D. Marketing activities:We may also use your information for marketing activities as permitted by law. Where we use your personal information for direct marketing purposes, such as promotional newsletters and promotional communications about new products and services or other offers that we think may be of interest to you, we also include an unsubscribe link that you can use if you do not wish to receive such communications from us in the future.
Ε. Other Communications: There may be times when we may contact you by email, mail, phone or text message, depending on the contact information you have shared with us. This may be for a number of reasons. We may need to respond to and manage requests that you have submitted.
2. If you have not completed your booking online, we may send you a reminder email to continue your booking. We believe this extra service is useful as it allows you to continue your booking without having to re-open the property or fill in all your booking details from the beginning.
3. When you use our services, we may send you a questionnaire or invite you to write comments about your experience on our website. We believe this additional service is useful to both you and us because, based on your feedback, we will be able to improve our site.
F. Analytics, improvements and research: we use personal data for research and analytical purposes. We may instruct a third party to do this on our behalf. We may share or disclose the results of research, including to third parties, in aggregate and anonymous form. We also use your personal information for analytical purposes to improve our services and user experience and to improve the functionality and quality of the online travel services we offer.
Ζ. Fraud protection, detection and prevention: We use information, which may include personal data, to prevent fraud and other illegal activities. We also use this information to investigate and detect cases of fraud. We may also use personal data for risk and security assessment purposes, including user authentication. For these purposes, personal data may be disclosed to third parties, such as law enforcement authorities, as permitted by applicable law, and outside consultants. H. Legal Process and Compliance: In some cases, we may need to use the information provided, which may include Personal Data, to administer and resolve legal disputes or complaints, for regulatory and compliance investigations or enforcement purposes, or to comply with lawful requests from law enforcement authorities to the extent required by law.
If we use automated means of processing personal data that have legal effects or that have a significant impact on you, we will take appropriate measures to protect your rights and freedoms.
How we use the information we collect
We collect this information to better understand your needs and provide you with the best possible service, with the aim of:
– Retention of internal files
– Improving the services provided
– Send promotional emails to the personal address you provide to inform you of new products, special offers or other updates that we think will be of interest to you
– Contact for market research purposes
– The ability to contact you by any means (email, telephone, fax or post) to inform you about your upcoming or previous reservations
– Tailor the site to your personal interests.
Legal Basis
– As regards purposes A and B, personal data shall be processed only if the processing is necessary for the performance of a contract to which the data subject is a party or for taking steps at the request of the data subject prior to the conclusion of the contract. For example, if you use our services to make an online booking, we will use your data to fulfil our obligation to complete and provide the booking, based on our agreement.
– In relation to Objectives C – H, we rely on our legitimate interests: we use data for our legitimate interests, such as providing the best and most relevant content for our website, email and newsletter to improve and promote our products and services, the content of our website, as well as for administration, fraud detection and other legitimate purposes. When we use personal data to serve our legitimate interests, we always give priority to your rights and interests in protecting your data over our rights and interests.
– With respect to Purpose H, we also rely, where applicable, on our obligation to comply with applicable law.
If required by applicable law, we will ask for your consent before we process your personal data for direct marketing purposes. You can withdraw your consent at any time by contacting us at [email protected].
If you wish to opt out of the processing of data referred to in Terms C – F and you do not have direct access to an opt-out mechanism (for example, it is not available in your account settings), please contact [email protected].
Data Sharing
Online Travel Agents (OTA’s): we work with Booking.com BV, based at Herengracht 597, 1017 CE Amsterdam, The Netherlands; with Airbnb Ireland UC, a private unlimited company, based at The Watermarque Building, South Lotts Road Ringsend, Dublin 4, Ireland , with Expedia Group Way West, Seattle, WA 98119, USA; with Agoda Company Pte. Ltd, Cecil Street 30, #19-08 Prudential Tower, Singapore 049712 to provide you with the online booking services. Therefore, the data you provide to the OTA’s is then forwarded to our hotel website to finalise your online booking. The information may include personal information such as your name, contact details, payment details, the names of your travel agents and any preferences you have made when booking.
Competent authorities: We disclose personal data to law enforcement and other government authorities to the extent required by law or strictly necessary to prevent, detect or prosecute criminal offences and fraud.
International data transfers
The transfer of personal data, as described in this Privacy Policy, may involve the transfer of your personal data overseas. In such cases, we will make the necessary contractual arrangements to ensure that your personal data continues to be protected in accordance with European standards.
Security
We have taken all necessary measures to protect the information we collect online in order to keep your information secure and to prevent unauthorized access or dissemination of such information. We will never forward your personal information to third parties.
We have reasonable procedures in place to prevent access to and misuse of information, including personal data. We use appropriate business systems and procedures to protect information that includes personal data. We also implement security procedures and technical and physical restrictions on access to and use of personal data on our servers. Authorized personnel only have access to personal data in the course of their work.
How we use cookies
A cookie is a type of small file that requests permission to be placed on your computer’s hard drive. Once you give permission, the file is added and the cookie helps analyse “web traffic” or informs you each time you visit a particular website. Cookies allow web applications to respond to you personally. In this way, that application can tailor its capabilities to your needs and choices by collecting and returning information about your preferences.
Cookies help us analyse data about the use of our website to improve our website and tailor it to the needs of each customer. The information we collect through cookies is used solely for statistical analysis purposes, leaving it out of the system once the process is complete.
In general, cookies help us to provide you with a better website by making it easier for us to keep track of which pages you find useful and which you don’t. Cookies do not give us access to your computer or other personal information other than what you choose to share with us.
You have the choice whether or not to accept cookies. Most web browsers accept cookies automatically, but you can easily modify your browser settings to not accept cookies if you prefer. However, this option will prevent you from making full use of the features of our website.
Links to other websites
Our website may contain links to other websites of interest. However, after following any of these links, you should be aware that Ourania’s Guest House has no control over external sites.
For this reason, we are not responsible for the protection and privacy of any information you provide while browsing other websites, as it is not governed by this privacy policy. Therefore, you should be very careful and read the relevant privacy policies applied by these sites.
Data retention
We retain your information, which may include personal data, if we consider it necessary to provide you with our services, to comply with applicable laws, to resolve disputes with different parties and for whatever else is necessary for the purposes of our business, including to detect and prevent fraud or other illegal activities. All personal data we hold is subject to this Privacy Policy. If you have questions about the retention period for certain types of personal data, please contact us.
Your choices and rights
We want you to know how we use your personal information. This can be done in the following ways:
– You can request a copy of the data we hold about you
– You can notify us of any changes to your personal information or you can ask us to correct any of the information we hold about you.
– In certain circumstances, you may ask us to delete or prevent or restrict the processing of your personal data that we hold or object to certain ways in which we use your personal data.
– In some cases, you may also ask us to send the personal data you have given us to a third party.
Where we use your personal data with your consent, you have the right to withdraw your consent at any time, in accordance with applicable law. In addition, in cases where we process your personal data on the basis of legitimate interest, such as the performance of a task carried out in the public interest, you have the right to object at any time to this use of your personal data in accordance with applicable law.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please let us know in advance of any changes or inaccuracies in your personal information by contacting [email protected]. We will handle your request in accordance with applicable law.
Check your personal information
You can choose to limit the collection or use of your personal information in the following ways: whenever you are asked to fill out a form on the website, look for the checkbox you can select to indicate that you do not want it used for marketing purposes.
If you have previously agreed to us using your personal information for purely promotional purposes and you wish to change your decision, you can contact us at any time at [email protected]
Questions or complaints
If you have any questions or concerns about our processing of your personal data or if you wish to exercise your rights under this policy, you can contact us via [email protected]. You can also contact your local data protection authority with any questions or complaints.
Policy changes
As our business is constantly changing, we reserve the right to change this privacy policy by updating this page without prior notice. For more information about any changes made, please visit this page on a regular basis. If we make any material changes or changes that affect you (for example, if we start processing your personal data for purposes other than those listed above), we will contact you before we start processing.
Ourania’s Guest House will not sell, distribute, rent or disclose your personal information unless required by law.
If you would like copies of the information we have collected about you, please contact us in writing. If you believe that this information is inaccurate or incomplete, please contact us as soon as possible. We will update your information directly. In the event of a discrepancy or contradiction between the text of the privacy policy in English and in another language, the English version will prevail.
Annex to comply with the provisions of the General Data Protection Regulation 679/2018 (GDPR)
For individuals residing in the EEA, this annex describes information that Ourania’s Guest House is obliged to provide, and the rights you have in relation to the processing of your personal data under applicable law. This Appendix will be checked to the extent that it is inconsistent with any provision in the main body of this Statement.
Data Controller: You can contact the Data Controller of Ourania’s Guest House by email at [email protected].
Purposes and Legal Basis for Processing: Ourania’s Guest House processes your personal data for the purposes set out above in the main part of the Privacy Policy. The legal bases for Ourania’s Guest House’s processing operations include compliance with our contractual and legal obligations, protecting the safety of employees and visitors, fulfilling our legitimate business interests and then complying with your consent requirements.The legal bases for Ourania’s Guest House’s processing operations include compliance with our contractual and legal obligations, protecting the safety of employees and visitors, fulfilling our legitimate business interests and then complying with your consent requirements.
The specific legal basis for the processing of your personal data is based on the purpose for which the data was collected:
Research
Completing surveys is voluntary – we process data obtained from surveys based on your consent and to further our business interests, such as marketing, service improvements and statistics.
Receipt during the stay in our premises
-When you make a reservation and when you stay at our hotel, we process your name, address, contact details, together with the details of your stay (day and time of arrival and departure, vehicle details and details of others travelling or staying with you) on the basis of our contractual relationship with you. We also process this data for our business interests, such as marketing, service improvements, program management, statistics and personalization of services.
-We collect certain additional personal information upon registration/check-in at our hotels (such as identity or passport details) so that we can comply with our legal obligations.
-We use closed-circuit television and other security measures on our premises that can capture or record images of customers and visitors in public places, as well as items related to your location while on our premises (via key cards and other technologies) to protect our staff, customers and visitors.
-We process personal data in connection with on-site services (such as reception services, gyms, spas, etc.) to provide you with services and to fulfil our business interests such as marketing, service improvements, management of our programmes and statistics and personalisation of services.
Event profile
We process personal data obtained in connection with your event, based on our contractual relationship with you and in order to further our business interests such as marketing, service improvements, statistics and personalisation of services.
Social Media
Ourania’s Guest House gives you the opportunity to participate in various activities and connects you with special offers through social media. However, this social media participation is voluntary – we process the data obtained from your social media participation with your consent and to further our relevant business interests, such as marketing, service improvements, statistics and service personalization.
Right to Data Portability
You have the right to request that we or a third party provide you with certain personal data in a commonly used machine-readable format by emailing us at [email protected]. Please note, however, that data portability rights only apply to personal data that we have obtained directly from you and only if the processing is based on your consent or the signing of the contract. We will respond to all requests within 30 days of receiving your request, unless it is impossible for reasons of force majeure, so it may take up to 60 days for us to respond. We will let you know if we are going to delay our response for more than 30 days. Please note, however, that some personal data may be exempt from these rights under applicable data protection legislation. In addition, we will not respond to any request unless we are able to verify the identity of the requester. We may charge you a reasonable fee for the relevant copies of the data requested.
If you have any questions about our privacy practices or the exercise of your rights, you can either contact Ourania’s Guest House at [email protected] or the supervisory authority in your Member State of residence.
Right to Recall Data
You have the right to withdraw your consent to any processing we carry out solely on the basis of your consent (such as sending direct marketing material to your personal email account). You can withdraw your consent for marketing actions by following the instructions on all marketing emails or by contacting [email protected].
For further clarification regarding the processing of your personal data by Ourania’s Guest House, please contact [email protected].